Forum Home | FAQ | How do I change my credit card information for my subscription?
Post Reply
Viewing 1 to 1 of 1 posts
Author Message

Debra Woods


Posts:14
 

To protect security of your sensitive payment info, and to limit our liability, we do not keep customer payment information on our server so we cannot provide access to payment details to our members. This also includes not transmitting or accepting payment information via any insecure form such as email, telephone or snail mail.

So, if your old payment information is now invalid, the best thing to do is to allow your next payment to fail and then re-register on our secure form. When a payment fails, this will trigger a series of actions - your subscription will be canceled, your account will be deleted, and you will receive a notification that it is time to renew with a link to our registration page. You will also know this has happened when you are no longer able to login at LDV.

BUT - If you just want to switch your fee to a different card, please either cancel your current subscription yourself, or use our CONTACT form to let us know and we will cancel your current subscription immediately so no further attempt will be made to charge your existing card. You will still have access till the end of the current subscription period, then you will need to re-register after the current subscription period ends. You will not receive a notification, so wait till you can no longer login and then re-register.

I hope this helps!
Debra Woods

Posted: 22 Nov 2016 10:53 Back to top
Forum Home | FAQ | How do I change my credit card information for my subscription?
Post Reply